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Frequently Asked Questions

Question mark.

How long will counselling take?

This depends entirely on the individual or couple.  Once the counselling process begins there is no pressure on you to continue indefinitely.  Some clients may attend for just one session and get what they need, others for 6-12 weeks and some people choose much longer.  Regular reviews to discuss and check that you are getting what you need are useful.  Counselling can be stopped at any time, but it can be helpful to have some notice so that we can review and evaluate our time together and bring our work to an end.


Can I just have a one-off appointment?

Of course.  For some people a one-off session may be all they need at that point in their lives.


How often will I see you?

We would agree to meet, ideally weekly , at the same time each week. 


Can I see you for longer, have 2 sessions in a week or phone and email support?

Yes, if there are times when you may feel a longer session or 2 sessions per week are helpful, we can contract for this.  I can offer email or text support or a regular phone call should you need it for a particularly challenging period of time.


Do you do telephone, online or video appointments?

I am available for clients by phone and online / video e.g. Skype, Teams and WhatsApp since COVID-19. 

What happens if I can't make an agreed appointment?

I require 24 hours notice of cancellation if you cannot make your appointment.  I do charge if there is not 24 hours notice as I cannot offer the time to anyone else.  The whole 50 or 60 minutes belongs to you and I will be present for all of that time.  If you arrive part way through your session, I will be able to see you for the remainder of the time. 


If your circumstances change and the session time is no longer suitable, I will aim to offer you an alternative time. 


There is no charge for agreed absences such as holiday. 


I will be available for you with the exception of holidays and occasional times when I may attend further training or a conference.  I will give you as much notice as possible if I am unable to make a session.  In the event where I need to cancel your session because of illness, I will notify you as soon as I can, and will try to offer you an alternative time.  There will be no charge should I cancel our appointment.


When are you available for appointments?

Monday       09:00 - 20:00

Tuesday       09:00 - 20:00

Wednesday 09:00 - 20:00

Thursday     08:30 - 20:00

Friday          09:00 - 19:30


What are your fees?

Individual therapy is £50:00 per 50 minute session.

Child, young person and student fee is £45:00 per 50 minute session.

Couple therapy is £65:00 per 60 minute session.

EMDR is £70 per 90 minute session.

I offer a small number of reduced fee appointments to those on a limited income.  Please ask.


How can I pay?

Cash, cheque or BACs per session.


Is your service really confidential?

Yes.  Everything we discuss is completely confidential and will not be passed to another person without your knowledge, with the exception of planned serious harm to self or others, or breaches of Child Protection Procedures.  As mentioned before, I would always discuss this with you and make every effort to obtain your permission.  This extends to after our time together has finished too.  I undertake regular supervision and confidentiality extends to all supervision sessions with a qualified supervision.  I am an accredited member of the British Association for Counselling & Psychotherapy (BACP) and operate within their Ethical Framework for the Counselling Professions (2018).

What does accreditation mean?

BACP accreditation is a widely-valued quality status for practitioners, organisations and training courses, designed to recognise the achievement of high standards of knowledge, experience and development.


Do you make notes and what do you do with them?

Brief notes are made after each session in order to recall information and support our work together.  Notes are kept securely, according to the Data Protection Act (2018).  Notes are not kept on a computer.

Right to Privacy

Please see Privacy Policy.  I am to fully comply with the United Kingdom General Data Protection Regulation, which became effective on the 1st January 2021. The law covers the key principles along with rights and obligations when processing personal data in the United Kingdom and sits alongside the Data Protection Act 2018.


If you have a question that is not answered here, call or email me and I will try to answer it for you.  If I cannot, I will recommend a person or an organisation, that can.

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